HighTouch Academy builds enterprise Customer Success Managers who own executive relationships, drive strategic renewals, and expand accounts that matter.
Browse CoursesGeneric programs teach onboarding templates and health scores. Fine for SMB. But when you're managing a $500K account with six stakeholders across three business units, that playbook falls apart.
Enterprise CSMs need a different skill set: executive presence, multi-threaded relationship mapping, strategic business reviews that C-suite actually attend, and renewal negotiations where the numbers have commas in them.
HighTouch Academy teaches the craft of high-touch customer success. Nothing else.
Map decision-makers, build champion networks, and navigate multi-threaded enterprise orgs where one wrong relationship costs you the renewal.
Design QBRs and EBRs that executives actually want to attend. Frameworks for tying your product to their business outcomes, not your feature roadmap.
Identify expansion signals, build cross-sell business cases, and partner with sales on upsells that feel like natural next steps, not quota-driven pitches.
Run renewal strategy for six and seven-figure contracts. Negotiate with procurement, handle competitive threats, and turn at-risk accounts into multi-year commitments.
HighTouch Academy is building the definitive training program for enterprise customer success professionals. Practical. Specific. Worth the stakes.
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